Returns/Exchanges:


How do I return a product?

Go to footlocker.eu, log in to your personal profile and retrieve the order which contains the item(s) you wish to return. Mark the item(s) you wish to return, and the system will automatically prompt you to select a reason for the return.

To make a return, package your item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container. Be certain to tape and seal the carton or bag.

Affix the return shipping label that was sent with your original product order, to the carton or box you are returning.

If you did not receive a return shipping label with your package, you may do one of the following:

Go to the website, log in using your profile login and password, go to your order history page and select the order you are returning. If you have already completed the return process online, it will allow you to print a return label.

If you don’t have a printer, you may contact customer service at 0800 331 6062 within the UK, or email at questions@footlocker.eu. They can either fax you a return label, or print it for you and mail it to you.

When your order is ready to be picked up, call UPS 0845 787 7877 and arrange a pick-up.

When your order has been received back to our distribution center with the merchandise in a resalable condition, you will be refunded for the purchase price of your product. Your original shipping charges will only be refunded if the item was damaged, defective or shipped incorrectly. Your original form of payment for your purchase will be credited.

For your convenience, you can also return or exchange your products at any Foot Locker store in the UK. Take the items you wish to return to your nearest store, along with the invoice and our staff will be happy to assist you.


How do I exchange a product?

To make an exchange, follow the steps to complete a return, but select the “exchange” button from the “Order Detail” screen. Please specify what item(s) you want to exchange and the reason code(s). You will be promoted to place a new order for your replacement.

Package your exchange item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container. Be certain to tape and seal the carton or bag.

Affix the return/exchange shipping label that was sent with your original product order, to the carton or box you are returning.

If you did not receive a return shipping label with your package, you may do one of the following:

Go to the website, log in using your profile login and password, go to your order history page and select the order you are returning. If you have already completed the exchange process online, it will allow you to print a return label.

If you don’t have a printer, you may contact customer service at 0800 331 6062 within the UK, or email at questions@footlocker.eu. They can either fax you a return label, or print it for you and mail it to you.

When your order is ready to be picked up, call UPS 0845 787 7877 and arrange a pick-up.

When your order has been received back to our distribution center with the merchandise in a resalable condition, you will be refunded for the purchase price of your product. Your original shipping charges will only be refunded if the item was damaged, defective or shipped incorrectly. Your original form of payment for your purchase will be credited.

For your convenience, you can also return or exchange your products at any Foot Locker store in the UK. Take the items you wish to return to your nearest store, along with the invoice and our staff will be happy to assist you.


How do I report a damaged product?

Foot Locker uses UPS to ship product to the customer. Upon receipt of your merchandise from UPS, you should inspect the packaging. If it appears damaged, simply refuse shipment from UPS. UPS will return the merchandise back to Foot Locker at no cost to you. To ensure proper handling of damaged goods, please contact customer service to notify them that your shipment was damaged. (0800 331 6062)

If you received a shipment and the product is damaged, simply go online, select the item to return, select the reason code “damaged”, place the item back in it original shipping package, adhere the return label, call UPS 0845 787 7877 for pick-up and it will be returned and your refund processed upon receipt back to the warehouse.


How do I report a defective product?

Foot Locker stands behind its merchandise. If you determine the product you have purchased is defective, please contact customer service at 0800 331 6062 to discuss terms of replacing your defective merchandise.


Can I return my product to a store?
You can also return or exchange your products at any Foot Locker store in the UK. Take the items you wish to exchange or return to your nearest store, along with the invoice and the email confirmation confirming your order, and our staff will be happy to assist you.

Click here to find a Foot Locker store near you.

OUR RETURNS AND EXCHANGE POLICY

This Returns and Exchange Policy applies to all items bought online. Nothing in this Returns and Exchange Policy shall affect your statutory rights.

1. Returning an item if you are not satisfied with your purchase
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them within 28 calendar days after delivery, without giving a reason, as long as:

• The products are not used in any way;
• The products are in their original packaging, in a resalable and undamaged condition and complete : e.g. both items of a pair must be returned.

Do not remove tags or labels when you try on our products. We do not accept returned items unless they are in the same condition in which they were delivered to you.

If you ordered multiple items, you can return any of the items individually or in combination.

Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.

2. Returning Defective or non conforming items
You can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order.

Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in unused and resalable condition. PLEASE NOTE: the Foot Locker Customer Service desk must be notified of any discrepancy with your order within 5 days from the receipt of your order. (phone 0800 331 6062 or email us at questions@footlocker.eu )

Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.

We want to point out that Foot Locker will not exchange or refund if the items show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:

• Signs of misuse, excessive wear or inappropriate care.
• Shoes washed by machine and dried by excessive heat.
• Cut marks on stitching, seams or uppers.
• Punctured airbags.
• Signs of extreme damage.
• Knowingly purchased small fitting shoes.
• Fabric that has been stained.
• Material decomposition due to prolonged dampness/wetting.

3. Exchanges
Foot Locker would be pleased to exchange an item if you so wish. Exchanges are subject to availability.

Your replacement products will ship out immediately upon order (when available) and you will be requested to pay the purchase price and shipment charges for the new products upon completion of your order. The reimbursement of the initial purchase price will be processed upon due receipt and handling of the returned items.

The item(s) you wish to exchange should be returned to us within 28 calendar days upon receipt of the merchandise. If we do not receive your return items(s) within that period, we are unable to process the exchange.

4. Canceling orders/statutory withdrawal right

4.1 Cancellation before shipment
You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is “Pending” or “On Hold”, we may still be able to cancel your order without cost. Please contact our Customer Service Line at 0800 331 6062 to check whether such cancellation is still possible. If possible, you will be instructed to go online and complete the cancellation form or fax/email written cancellation.

If cancellation was not possible, the products will be delivered to you, but you can refuse them upon delivery. The products will then be returned to us, and we will refund the purchase price of the order.

4.2 Statutory cancellation/withdrawal right
Foot Locker respects the UK Distance Selling Regulations, which grant customers in the UK a right to withdraw from an online purchase within 7 working days after the day the item has been delivered. Working days are weekdays, excluding Saturdays, Sundays and Public Holidays.

You can cancel all or part of the order. To cancel your purchase within the seven working days period, you need to send a written cancellation notice either via email to mailto:questions@footlocker.eu or via our website at www.footlocker.eu and complete the online cancellation form. You must clearly specify which item(s) you wish to cancel.
You must clearly specify which order you wish to cancel.
The cancelled items should be unused, undamaged, complete and in their original packaging. They should be returned to Foot Locker within 10 days following the cancellation, through UPS. We will refund the purchase price for the cancelled item, as well as the initial shipment charge. However, you will be charged with the cost of the return shipment. Since the cost for the return shipment is equal to the cost for shipping you the goods, we will not refund the shipping charge you originally paid.

4. Refunding your money
We will refund the purchase price as soon as our store or our warehouse have received the returned item(s). Products must however be verified by Foot Locker before the refund can be issued. All refunds will be as per the original method of payment. Refund times depend on the payment method used when placing the order.

The refund will include the cost of the returned goods, and in the case of defective goods and faulty deliveries, the original delivery fee.

We may deduct any charges for your failure to take reasonable care of the goods.

5. Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include visible wear, dirt stains, etc. or failure to properly repack the product.

If Foot Locker believes that the resale of your return goods will not be possible due to damage while in your care, incomplete returns or failure to take reasonable care of the goods, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our losses on such goods.

Privacy Policy

At Foot Locker we are committed to protecting your privacy. The Foot Locker website (“site”) is a UK based website and takes reasonable care to comply with the requirements of the United Kingdom Data Protection Legislation. Foot Locker is registered with the UK Data Protection authorities under the number Z1250772.

By placing your order, you agree and understand that we may store, process and use data collected from our website. Please note that we may also share and disclose such data globally within the Foot Locker group of companies, including companies based in the US. Foot Locker, Inc. and its controlled US subsidiaries are participants in the Safe Harbor program developed by the US Department of Commerce. The Foot Locker legal entities have certified that they adhere to the Safe Harbor Privacy Principles agreed upon by the US and the EU.

What information do we collect? How do we use it?
The information we learn from customers helps us to personalize and continually improve your shopping experience at Foot Locker. We use the information to handle orders, deliver products, process payments, communicate with you, prevent or detect fraud or abuses. Moreover, we will share some of the information with carefully selected third parties who will assist us for certain services such as technical, logistical or other functions. Other services provided by third party companies may include processing of credit/debit card payments, deliveries, providing customer services and marketing assistance.

In proceeding with your online order, you agree that both your details and those of the delivery name and address may be checked using third parties such as credit agencies.

We may also ask specific additional information when you enter a contest or other promotional feature on our website.

If you would like, you can also fill out a customer profile. While not required, information obtained from the customer profile questions helps us to learn more about our customers and is used to improve our customers’ shopping experience with us. You can choose not to provide certain information but then you might not be able to take advantage of many of our features and benefits. In addition, if you choose to opt in, it will be used to send you e-mail updates about new product releases, Foot Locker newsletters, upcoming sales, contests, promotions, events and other Foot Locker initiatives. We may also send you personalized marketing materials and e-mail and sms communications. If at any time you would wish us to stop contacting you, then simply change your agreement preferences under the “My Profile” option. We may share personal information with our website hosting partners, and other parties who assist us in operating our website or conducting Foot Locker business, so long as those outside parties agree to keep the information confidential. We may release your personal information to comply with the law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may use your information for statistical purposes.

Payment information
When you place an order for goods, personal data provided by you can be transferred to a payment provider (e.g., Bibit), acting as data processor for such data. Such data are only processed by the payment provider in order to process your payment instruction. Your personal data will not be provided to third parties other than the Financial Institutions for the chosen payment method.

We will not sell information about you as an individual or your personal usage of the site.

How does Foot Locker protect customer information? Security of information
Foot Locker has security measures in place to protect against the loss, misuse or alteration of the information you provide. We encrypt your personal information, including your credit card number, when transmitting over the internet, using SSL. Secure Server Certification Authority RSA Data Security Inc. US and a VeriSign SSL (Secure Socket Layer), to safeguard your Internet transactions. VeriSign, Inc. is a leading provider of Public Key Infrastructure and digital certificate solutions used by enterprises, websites and consumers to conduct secure communications and transactions over the Internet and private networks. Browsers that allow for SSL Technology Ordering from our website require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs. You will not be able to use [Secure Mode] if you have an older version of an Internet browser that does not support secure transactions, of if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions. If [Secure Mode] is not possible, please select one of our off-line options to place your order

Cookies
In addition to the information, which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognize repeat users and allow us to observe behavior and compile aggregate data in order to improve the site for you. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select, so that we can provide you with focused information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Your consent
We reserve the right to amend, modify or change at any time and for any reason, our privacy policy and this privacy notice. In any such event, we will post the revised Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Children
Foot Locker is concerned about the safety of children when they use the internet.

We do not specifically collect information about children. We believe that children should get their parent’s consent before giving out personal information. If you are concerned about your child’s use of Footlocker.eu, we encourage you to use web-filtering technology to supervise your child’s access to the site.

By registering on this website, you agree we may collect and use data as set out in this Privacy Policy and the General terms & Conditions

Updating Information/Your Account
In order to change or modify information previously provided by you, please choose go the Footlocker.eu site, log into your profile, and update your information using the options provided.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Access Right
You have a right to access the personal information held about you. To obtain a copy of this, please contact Customer Service at 0800 331 6062 or send us an e-mail at questions@footlocker.eu. We may charge a small fee towards the cost of administering any request you make.

Option to Opt-out
At all times, you have the option of "opting out" of receiving future e-mail updates by sending us an e-mail with "unsubscribe" in the subject line at questions@footlocker.eu, you may call customer service at 0800 331 6062, or you may unsubscribe by logging into your profile online and clicking on the unsubscribe button.

Tell us what you think
Foot Locker welcomes your questions and comments about privacy. Please contact us via e-mail at questions@footlocker.eu

External Links
We may provide links to other sites, which will not be governed by this Privacy Policy. These sites may have their own privacy policies, which you should review before visiting them. We are not responsible for the privacy practices or content of such other websites. The terms and conditions herein do not apply to any such linked websites. Foot Locker does not endorse any linked websites, or the information, materials, products or services that are contained in or accessible through such linked websites. Foot Locker disclaims all warranties, express or implied, with respect to the information, materials, products and services that are contained in or accessible through linked websites, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement. You acknowledge and agree that Foot Locker is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against Foot Locker with respect to such linked websites.

GENERAL TERMS & CONDITIONS

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. You will be asked to read and accept the terms and conditions each time you place an order. We recommend that you print a copy of these terms and conditions for your future reference, or that you download them.

By accessing or using the website, and by completing your order, you are acknowledging that you have read, understood and agreed to be bound by these General Terms & Conditions.

These terms and conditions do not affect your statutory rights.

• 1. Foot Locker’s contract with you – general ordering information
  Your order constitutes an offer to purchase goods from us. Our Order Acknowledgement e-mail is simply an acknowledgement that your order has been received by Foot Locker. Acceptance of your order will take place only at the moment that Foot Locker dispatches the goods to you. Shipment and delivery will be confirmed to you by e-mail. Confirmation is subject to availability of goods and payment authorization by your financial institution.
  
  By completing and submitting the Order Form, you grant Foot Locker the authority to conduct credit searches and run some checks. These checks may include verifying your address, checking for fraud and credit worthiness.
  
  Foot Locker is entitled not to accept your order or to withdraw from any contract. Some of the situations in which we may do so are :
  
  • obvious errors or inaccuracies regarding the goods appearing on Foot Locker’s site;
  • unavailability of product;
  • your billing information is not correct or not verifiable;
  • we have reason to believe that your order may be fraudulent
  • we could not deliver at the address provided by you
  • Suspicion of credit or debit card fraud.
  
  
  We reserve the right not to do business with any particular person.
  
  To help us prevent fraud, any given order may not exceed an amount of GBP 1,000.
  
  
• 2.Eligibility to order goods
  You may only purchase from Foot Locker online if you are aged 16 years or over and use a shipment address in the United Kingdom. You will need an active e-mail address and a telephone number at which you can be easily contacted.
  OR
  
  
• 3. Pricing and availability
  
  • 3.1. The prices and availability of the goods are specified on the Foot Locker site. Such information is subject to change without notice. Prices relate to internet purchases only.
  • 3.2. All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges. In the unlikely event that goods are unavailable or that Foot Locker needs to vary the price due to supplier price increases, tax changes or site errors for example, Foot Locker shall send you a notification by e-mail and shall allow you the opportunity to cancel your order without cost.
  • 3.3 Not all goods and promotions that are offered by Foot Locker online, will be available in store, and vice versa. Moreover, you may find differences in prices between online goods and different local stores.
  
  
• 4. Delivery of goods
  Foot Locker shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted on the Foot Locker site are estimates only, based on availability, normal processing and delivery time. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
  
  All deliveries must be signed for upon receipt. You bear the risk for the goods once the items have been signed for. Title to the goods will pass to you on payment in full.
  
  Your order may be delivered in separate parcels, or by separate carriers. We cannot deliver to PO boxes.
  
  
• 5. Where do we ship to ?
  please review our Customer Help on www.footlocker.eu .
  Footlocker currently ships to residential or work addresses in England, Wales, Scotland, and Northern Ireland. We cannot deliver the Channel Islands or the Isle of Wight.
  
  Please Note :
  
  • We deliver Monday through Friday, between 8 AM and 6 PM
  • When you place an order Sunday through Thursday before 10pm, it can be shipped the next day. Orders placed Friday to Saturday will be shipped on Monday
  • We cannot deliver to PO boxes
  • We deliver via UPS parcel delivery service;
  • All deliveries must be signed for upon receipt
  • UPS will try at least twice to deliver your order to the address indicated by you; In case UPS cannot deliver at the address indicated by you, the driver will leave an Info Notice at the indicated delivery address. After two delivery attempts, UPS will keep your package for a maximum of 5 business days. After 5 business days, UPS will return your package back to Foot Locker. you wish to change the delivery instructions, you should complete and sign the Info Notice and send it back to UPS. If you do not have an Info Notice, call 0845-7877877 (UPS).
  • We reserve the right to cancel your purchase in the event nobody is available to sign for your shipment
  • You bear the risk for the items once delivery is completed
  
  
  IMPORTANT: we do everything we can to meet the delivery times specified in this section. However, occasionally, delivery times may be affected by factors beyond our control (e.g. problems obtaining authorization for your payment) and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
  
  
• 6. Inspection upon delivery
  Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
  
  
• 7. Payment options and delivery
  Foot Locker currently accepts the following payment methods :
  Credit cards :
  
  • Visa
  • MasterCard
  • American Express
  • Solo
  
  
  Debit cards :
  
  • Visa Electron
  • Domestic Maestro
  • Delta
  
  It is imperative that you provide the cardholder’s name as it is shown on the card. Payment is generally deducted within 24 hours following completion of your order. The processing of the payment may be done by a third party service provider. The payment service providers’ terms & conditions are not a part of Foot Locker’s General Terms & Conditions.
  Following payment of your order, your bank statement may include a reference to the third party service provider (such as “Bibit internet payments”).
  
  We will not ship before we have received payment. If you pay by credit or debit card, the purchase price will be deducted from your account as soon as your order has been completed online. Payments can only be processed if the billing information can be verified. We will contact you if we have any problems taking payment from the card details you provide during the order process.
  Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible.
  
  
• 8. Product description
  We attempt to be as accurate as possible when describing products on the website. However, we do not warrant that product descriptions or other content available on the website are accurate, complete, reliable, error-free to the extent permitted by law.
  
  Moreover, buying goods over the internet provides a different shopping experience from buying in store. Colours, shapes and sizes of goods may differ in real life from how they appear online.
  
  
  
• 9. Foot Locker Guarantee: Cancellation right/Returns Policy
  At Foot Locker, we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items.
  
  
  
  

  OUR RETURNS AND EXCHANGE POLICY

  
  
  This Returns and Exchange Policy applies to all items bought online. Nothing in this Returns and Exchange Policy shall affect your statutory rights.
  
  
  • 1. Returning an item if you are not satisfied with your purchase
    
    Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered, you may return them within 28 calendar days after delivery, without giving a reason, as long as:
    
    
    • The products are not used in any way;
    • The products are in their original packaging, in a resalable and undamaged condition and complete : e.g. both items of a pair must be returned.
    
    
    Do not remove tags or labels when you try on our products. We do not accept returned items unless they are in the same condition in which they were delivered to you.
    
    If you ordered multiple items, you can return any of the items individually or in combination.
    
    Foot Locker reserves the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
    
    
  • 2. Returning Defective or non conforming items
    
    You can return or exchange products purchased online if they are defective, faulty, misdescribed, not of satisfactory quality or not in conformity with your order.
    
    Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in and unused and resalable condition. PLEASE NOTE : the Foot Locker Customer Service desk (phone Line # 0800 331 6062 .or e-mail questions@footlocker.eu ) .
    
    
    Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.For partial returns, shipping charges will be pro rated.
    
    To get more details on how to process a return/exchange, please go to www.footlocker.eu and access our Customer Service pages.
    
    
    We want to point out that Foot Locker will not exchange or refund if the items show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:
    
    
    • Signs of misuse, excessive wear or inappropriate care.
    • Shoes washed by machine and dried by excessive heat.
    • Cut marks on stitching, seams or uppers.
    • Punctured airbags.
    • Signs of extreme damage.
    • Fabric that has been stained.
    • Material decomposition due to prolonged dampness/wetting.
    
    
    
  • 3. Exchanges
    Foot Locker would be pleased to exchange an item if you so wish. Exchanges are subject to availability. To make an exchange, go to www.footlocker.eu and fill in the exchange form. Please specify which item(s) you wish to exchange and the reason code(s).
    
    You will be prompted to place a new order for your replacement. The payment for your new order will be processed upon completion of the order. The reimbursement of the initial purchase price will be processed upon receipt and handling of the returned items.
    
    In the unfortunate event that an exchange item would not be available, we will process a refund upon receipt of your returned items.
    
    The item(s) you wish to exchange should be returned to us within 28 calendar days upon receipt of the merchandise. If we do not receive your return items(s) within that period, we are unable to process the exchange.
    
    
  • 4. Cancelling orders/statutory withdrawal right
    
    
    • 4.1 Cancellation before shipment
      
      You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is “Pending” or “On Hold”, we may still be able to cancel your order without cost. Please contact our Customer Service Line at 0800 331 6062 to check whether such cancellation is still possible. If possible, you will be instructed to go online and complete the cancellation form or fax/email written cancellation.
      
      If cancellation was not possible prior to delivery, the products will be delivered, but you can refuse them. The products will then be returned to us, and we will refund the purchase price of the order.
      
      
    • 4.2 Statutory cancellation/withdrawal right
      
      Foot Locker respects the UK Distance Selling Regulations, which grant customers in the UK a right to withdraw from an online purchase within 7 working days after the day the item has been delivered. Working days are weekdays, excluding Saturdays, Sundays and Public Holidays.
      
      You can cancel all or part of your order. To cancel your purchase within the seven working days period, you need to send a written cancellation notice either via e-mail to questions@footlocker.eu or via our website at www.footlocker.eu and complete the online cancellation form. You must clearly specify which item(s) you wish to cancel.
      
      The cancelled item(s) should be complete, unused, undamaged, in a salable condition and in their original packaging. If you have opened the box or packaging to examine the product, you must have done so without damaging or marking the product.
      
      They should be returned within 10 calendar days following cancellation, through UPS.
      
      If you follow the steps above, you will receive a full refund of the product price and delivery costs. However, you will be charged the cost of the return shipment (which will be deducted from your refund).
      
      
    How to return or exchange an item:
    
    There are 3 ways in which you can arrange an exchange and/or return:
    
    
    • ONLINE RETURNS OR EXCHANGES
      Go to www.footlocker.eu and complete the indicated fields. You must specify what items you wish to return or exchange and, if applicable, fill in the relevant reason code.
      
      
    • CALL CUSTOMER SERVICE
      If you wish to ship back an item, you can also call Customer Service at 0800 331 6062. Please have your order number at hand and specify which item(s) you want to return. Our Helpdesk staff will walk you through all the steps of the returns and exchange process.
      
      Please package the relevant item(s) securely in a box, bag or carton that protects the merchandise, or wrap it within its original container. Be certain to properly tape and seal the carton or bag. Ship the relevant item(s) back using the return label which accompanied your shipment or return to the website and print off a return label. You will have to key in your order number to print off a return label. This order number is located on your invoice. If you do not have a printer, you can call our Customer Service Line and they can either mail or fax a return shipping label.
      
      When your shipment is ready for pick up, simply contact UPS to organize collection at 084 57 877 877. Have the UPS driver print his name and sign the signature portion of your return label. Retain this for your records. This signature confirms that UPS received the product in case of discrepancy. You may keep track of your return delivery with the UPS Tracking Number that is on the label
      
      
    • STORE RETURNS OR EXCHANGES
      Save on return shipment charges by returning your product to any Foot Locker store. Foot Locker has several stores in the UK, so returning an item to a store is easy. Simply take the relevant items to your local store along with the invoice which accompanied your shipment as well the e-mail confirmation you received upon placing your order, and our staff will be happy to assist you further.
      
      Click here to find a store location. The store will either refund or exchange the goods. You will be refunded at the price you paid for the goods at the time of your order. All refunds will be issued in the original method of payment. In case you paid by credit card, you must bring the same credit card to the store.
      
      
  • 5. Refunding your money
    We will refund the purchase price as soon as our store or our service center (depending on your return method) have received the returned item(s). Products must however, be verified by Foot Locker before the refund can be issued. All refunds will be issued in the original method of payment. Refund times depend on the payment method used when placing the order. In general, refund times are around 2 business weeks.
    
    The refund will include the cost of the returned goods, and in the case of defective goods and faulty deliveries, the original delivery fee.
    
    We may deduct any charges for your failure to take reasonable care of the goods. .
    
    
  • 6. Taking reasonable care of the goods
    
    You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include visible wear, dirt stains, etc. or failure to properly repack the product.
    
    If Foot Locker believes that the resale of your return goods will not be possible due to damage while in your care, incomplete returns or failure to take reasonable care of the goods, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our losses on such goods.
    
    This policy does not affect your statutory rights.
  
  
  
• 10. Intellectual Property, Data Rights & Trademarks
  All intellectual property rights pertaining to databases, website design, text, graphics, logos, button icons, images, and all software compilations, underlying source code, software and all other material on this website belong to Foot Locker and its affiliates, or their product, content and technology providers. ALL RIGHTS RESERVED.
  Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Foot Locker. Any other use of materials on this website without the prior written permission of Foot Locker is strictly prohibited.
  Foot Locker services referenced on this website are either trademarks or registered trademarks of Foot Locker, Inc. in the U.S. and/or Foot Locker companies in other countries. Other brands and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners. You may not publish or reproduce trademarks, trade names or service marks without the prior written permission of the owner of such trademarks or trade names.
  
  
• 11. Affiliates/links to other sites We may provide links to other sites, resources, advertisements or sponsorships either directly or through contractual partners. Foot Locker accepts no responsibility for these links and does not endorse the contents of such websites. If you decide to access other websites, you do so at your own risk.
  
  
• 12. Electronic communications When you visit our site or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in text form. This condition does not affect your statutory rights.
  
  
• 13. Privacy Foot Locker collects information from you to, among other things, process your order. Foot Locker takes reasonable care to comply with statutory requirements concerning privacy. Further information on Foot Locker’s processing of your personal data has been included in Foot Locker’s Privacy Policy which can be found at www.footlocker.eu which is an integral part of these General Terms & Conditions.
  
  
• 14. Representations and warranties - liability
  
  
  • 14.1 Foot Locker has taken every precaution in compiling this site. However, to the fullest extent permitted by law, Foot Locker is providing this website and its contents on an “as is” basis and expressly disclaims all representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Foot Locker does not represent or warrant that the information accessible via this website is accurate, complete or current.
    
    
  • 14.2 Except as specifically stated on this website, to the fullest extent permitted at law, neither Foot Locker nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.
    
    
  • 14.3 Other websites may provide links or frames to this website. Foot Locker is not liable for any damage resulting from any such link or frame.
    
    
  • 14.4 Though Foot Locker takes reasonable precautions to keep its website virus free, Foot Locker does not accept any liability for damage resulting from a virus on or passed on through its website.
    
    
  • 14.5 Our entire liability to you under these terms and conditions and the Returns Policy shall not exceed the price paid for the goods you have purchased through Footlocker.eu provided we take reasonable care when we deliver to you. We will not be liable to you for any loss of revenue, profits, goodwill, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
    
    
  • 14.6 Despite the limitations in section 14.5, nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. Moreover, where you buy as a consumer, these terms and conditions will not affect your statutory rights.
    
    
  
  
  
• 15. Events beyond our reasonable control
  We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
  
  
• 16. Governing law and jurisdiction
  These terms and conditions and all transactions related to this website are governed by English law and are subject to the non exclusive jurisdiction of the English courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
  
  
• 17. Our details - ownership
  Footlocker.eu is the trading name for Foot Locker Europe.com BV. This website is owned and operated by : Foot Locker Europe.com B.V., Ir. D.S. Tuijnmanweg 3-5, 4131 PN Vianen The Netherlands, KvK Utrecht no. 30181126, VAT # GB922 9206 31, E-mail address : questions@footlocker.eu.
  
  
• 18. Invalidity of any of the Terms and Conditions
  These General Terms & Conditions shall be deemed severable. If for any reason, part of these General Terms and Conditions is unenforceable, the validity of the remaining General Terms and Conditions shall not be affected. We will use our reasonable endeavors to comply with any applicable statute, regulation or other ordinance as and when they come into force.
  
  
• 19. General
  You acknowledge and agree that these General Terms & Conditions, together with our Privacy Policy, and, if you purchase a product, the order form, constitute the complete and exclusive agreement concerning the sale and supply of goods and/or services between us. We reserve the right to change these General Terms & Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting on the website. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.